Legal

PDPA Notice
Notis PDPA

Notice under section 7 of the Personal Data Protection Act 2010. Issued in English and Bahasa Malaysia, both of equal effect.

Last updated / Kemas kini terakhir: 28 July 2026

This notice is issued by MYSTUDY Education Consulting Sdn Bhd ("MyStudy") in accordance with the Personal Data Protection Act 2010 ("the Act"). It explains how we process your personal data. Please read it before submitting any information to us.

1. Personal data we process

We process personal data you give us when you enquire, book a consultation, attend our events or apply through us, including: your name, identity card or passport number and a copy of that document, date of birth, gender, nationality, country of birth, address, email address, telephone number, academic records and certificates, English proficiency results, employment history where relevant, and your course and accommodation preferences.

Where you provide personal data of another person, such as a parent, guardian or emergency contact, you confirm that you have their permission to do so.

2. Source of the data

The data is obtained directly from you, and where applicable from your parent or guardian, your school or college, or a MyStudy representative who has assisted you.

3. Purposes of processing

Your personal data is processed to: advise you on study options; prepare and submit applications to educational institutions; support student visa applications; arrange accommodation and travel where requested; communicate with you about your application; invite you to our events where you have agreed to this; comply with legal and regulatory requirements; and, in aggregated form, to improve our services.

4. Disclosure

Your personal data may be disclosed to: educational institutions and their representatives in Malaysia and abroad; embassies, consulates, and immigration and visa authorities; accommodation and travel providers engaged at your request; our professional advisers and auditors; our data processors, including our hosting, form handling, document storage and analytics providers; and any party to whom we are required by law to disclose.

Transfer outside Malaysia. Because our service involves applying to institutions abroad, your personal data will be transferred outside Malaysia, including to Ireland, Spain, France, Canada, the United Kingdom, Australia and other destination countries, and to service providers located outside Malaysia. By submitting your data you consent to that transfer.

5. Whether supply is obligatory

Supplying your personal data is voluntary. However, the data marked as required in our forms is data that educational institutions and immigration authorities require. If you do not supply it, we will not be able to process or submit your application.

6. Your rights of access and correction

You may, on request and subject to the Act, access your personal data held by us, and request correction of data that is inaccurate, incomplete, misleading or out of date. You may also withdraw your consent to any processing, or limit the processing of your data, including for marketing purposes.

Requests should be made in writing to the contact below. We may charge a prescribed fee for access and may require verification of your identity. We will respond within 21 days.

7. Retention

We retain your personal data only for as long as necessary for the purposes above and to satisfy legal and audit requirements, after which it is destroyed or permanently anonymised. Full retention periods are set out in our Privacy Policy.

8. Contact

MYSTUDY Education Consulting Sdn Bhd

3-1-3, Cantonment Exchange, Jalan Sultan Azlan Shah (Jalan Ipoh), 51200 Kuala Lumpur, Malaysia

Email: askme@mystudy.my

Telephone: +60 3-2771 6068

9. Language

This notice is issued in English and Bahasa Malaysia. In the event of any inconsistency between the two versions, the English version shall prevail.

Notis ini dikeluarkan oleh MYSTUDY Education Consulting Sdn Bhd ("MyStudy") menurut Akta Perlindungan Data Peribadi 2010 ("Akta"). Notis ini menerangkan cara kami memproses data peribadi anda. Sila baca sebelum mengemukakan sebarang maklumat kepada kami.

1. Data peribadi yang diproses

Kami memproses data peribadi yang anda berikan semasa membuat pertanyaan, menempah sesi perundingan, menghadiri acara kami atau memohon melalui kami, termasuk: nama anda, nombor kad pengenalan atau pasport dan salinan dokumen tersebut, tarikh lahir, jantina, kewarganegaraan, negara kelahiran, alamat, alamat e-mel, nombor telefon, rekod dan sijil akademik, keputusan kecekapan bahasa Inggeris, sejarah pekerjaan jika berkaitan, serta pilihan kursus dan penginapan anda.

Sekiranya anda memberikan data peribadi orang lain, seperti ibu bapa, penjaga atau kenalan kecemasan, anda mengesahkan bahawa anda telah memperoleh kebenaran mereka untuk berbuat demikian.

2. Sumber data

Data diperoleh secara langsung daripada anda, dan jika berkenaan daripada ibu bapa atau penjaga anda, sekolah atau kolej anda, atau wakil MyStudy yang telah membantu anda.

3. Tujuan pemprosesan

Data peribadi anda diproses untuk: memberi nasihat mengenai pilihan pengajian; menyediakan dan mengemukakan permohonan kepada institusi pendidikan; membantu permohonan visa pelajar; menguruskan penginapan dan perjalanan atas permintaan anda; berhubung dengan anda mengenai permohonan anda; menjemput anda ke acara kami jika anda bersetuju; mematuhi keperluan undang-undang dan kawal selia; dan, dalam bentuk agregat, untuk menambah baik perkhidmatan kami.

4. Pendedahan

Data peribadi anda mungkin didedahkan kepada: institusi pendidikan dan wakil mereka di Malaysia dan di luar negara; kedutaan, konsulat serta pihak berkuasa imigresen dan visa; penyedia penginapan dan perjalanan yang dilantik atas permintaan anda; penasihat profesional dan juruaudit kami; pemproses data kami, termasuk penyedia pengehosan, pengendalian borang, penyimpanan dokumen dan analitik; dan mana-mana pihak yang kami dikehendaki oleh undang-undang untuk mendedahkan.

Pemindahan ke luar Malaysia. Oleh sebab perkhidmatan kami melibatkan permohonan kepada institusi di luar negara, data peribadi anda akan dipindahkan ke luar Malaysia, termasuk ke Ireland, Sepanyol, Perancis, Kanada, United Kingdom, Australia dan negara destinasi yang lain, serta kepada penyedia perkhidmatan yang berpangkalan di luar Malaysia. Dengan mengemukakan data anda, anda bersetuju dengan pemindahan tersebut.

5. Sama ada pemberian data adalah wajib

Pemberian data peribadi anda adalah secara sukarela. Walau bagaimanapun, data yang ditandakan sebagai diperlukan dalam borang kami ialah data yang dikehendaki oleh institusi pendidikan dan pihak berkuasa imigresen. Sekiranya anda tidak memberikannya, kami tidak akan dapat memproses atau mengemukakan permohonan anda.

6. Hak akses dan pembetulan

Anda boleh, atas permintaan dan tertakluk kepada Akta, mengakses data peribadi anda yang disimpan oleh kami, dan memohon pembetulan data yang tidak tepat, tidak lengkap, mengelirukan atau tidak terkini. Anda juga boleh menarik balik persetujuan anda terhadap sebarang pemprosesan, atau menghadkan pemprosesan data anda, termasuk bagi tujuan pemasaran.

Permohonan hendaklah dibuat secara bertulis kepada alamat di bawah. Kami mungkin mengenakan fi yang ditetapkan bagi akses dan mungkin memerlukan pengesahan identiti anda. Kami akan memberi maklum balas dalam tempoh 21 hari.

7. Tempoh penyimpanan

Kami menyimpan data peribadi anda hanya selama yang diperlukan bagi tujuan di atas dan bagi memenuhi keperluan undang-undang dan audit, selepas itu ia dimusnahkan atau dijadikan tanpa nama secara kekal. Tempoh penyimpanan penuh dinyatakan dalam Dasar Privasi kami.

8. Hubungi kami